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Personalization and profiling of tourists in smart tourism destinations - a data protection perspective
 
     
     
     Personalization and profiling of tourists in smart tourism destinations - a data protection perspective


Autor(es):
Masseno, Manuel David
Instituto Politécnico de Beja
Santos Teixeira, Cristiana
Universidade do Minho


Periódico: International Journal of Information Systems and Tourism

Fonte: International Journal of Information Systems and Tourism (IJIST); Vol. 4, Núm. 2 (2019): Noviembre/November; 7-23

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Resumo: This paper aims to put forward a reflection about personalization and profiling within framework of Smart Tourism Destinations (STD) and analyzing their risks to privacy and data protection given the applicability of the new General Data Protection Regulation of the EU (GDPR), as well as those coming from the ePrivacy Directive regarding mobile devices. Our main result provides a roadmap for compliance of STD design and management with the core principles embodied in the GDPR, offering guidelines both for Public and Private Sectors and for other stakeholders, namely for travellers as citizens.