Periódico: International Journal of Information Systems and Tourism
Fonte: International Journal of Information Systems and Tourism (IJIST); Vol. 4, Núm. 2 (2019): Noviembre/November; 85-90
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Resumo: In this manuscript, unique features of Millennial generation (Gen Y) in tourism and hospitality services will be discussed through Caribbean Millennials. The methodology will be literature review on generational differences in hospitality sector and evaluation of findings. First, the defining characteristics of Millennials will be examined compared to X generation (Gen X). Next, the focus will shift to hospitality services, and their development through the emerging needs of Millennials, such as integrated services with technology and exclusive benefits for personal requirements of tourists, rather than previous one-size-fits-all hospitality services of Fordist era. Finally, the paper will provide concluding remarks.
