Urban spaces of dislocation in brazilian cultural heritage city from UNESCO under smart tourism conception
Urban spaces of dislocation in brazilian cultural heritage city from UNESCO under smart tourism conception
Espacios urbanos de desplazamiento en ciudades brasileñas denominadas Patrimonio Cultural de la Humanidad por la UNESCO bajo el concepto de destino turístico inteligente
Periódico: Pasos - Revista de Turismo y Patrimonio Cultural
Fonte: PASOS Revista de Turismo y Patrimonio Cultural; v. 20 n. 2 (2022): PASOS Revista de Turismo y Patrimonio Cultural; 371-387
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Resumo: The objective set is to analyze the comments of TripAdvisor users regarding urban travel spaces in the destinations of the cultural heritage of humanity in Brazil, under the bias of the concept of smart tourist destination. The methodological design is characterized by bibliographic, documentary, exploratory and descriptive research. All the online comments of five Brazilian cities on TripAdvisor were analyzed qualitatively between the months of January to July 2017. The results show that users highlight aspects related to urban and tourist infrastructure, which are fundamental precepts for becoming a destination. smart tourist. In this way, public management, as responsible for the execution of public policies and tourist plans, must act directly in the improvement of the infrastructure of the historical heritage, allowing the tourist destination to adapt to the concept of universal access.
