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The effect of favouritism on employee competencies in the hotel industry: Mediating role of employee silence
 
     
     The effect of favouritism on employee competencies in the hotel industry: Mediating role of employee silence
     The effect of favouritism on employee competencies in the hotel industry: Mediating role of employee silence


Autor(es):
Çakir, Onur
Dogantan, Ece


Periódico: Investigaciones Turísticas

Fonte: Investigaciones Turísticas; No. 25; 148-167

Palavras-chave:


Resumo: This study aims to examine the effect of favouritism on competencies through employee silence. The phenomenon of employee silence was defined as a mediating variable that is affected by favouritism, and which affects employee competencies. Data collected from 420 employees working in hotels in Thrace Region via face-to-face survey method were used to test the research hypotheses with partial least square structural equation modelling (PLS-SEM). The results revealed that favouritism is an obstacle that causes employee silence and, more importantly, reduces the competencies of employees, as employees are not treated fairly in terms of their skills, experience, knowledge, and abilities. In addition, it was concluded that employee silence is a factor that directly reduces competencies. While there are some discussions about the possible impacts of obstacles such as favouritism and employee silence on competencies, it was observed that there are few studies that address their relationship separately. This research is among the first to empirically reveal employee silence as the mediator between favouritism practices and employee competencies that expands the understanding of how silence can work as a mediator in the hospitality businesses.