Fonte: Journal of Tourism & Development; Vol 41 (2023); 79-94
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Resumo: This study aims to analyze the dynamics of the government’s capability in managing tourism in the era of covid 19. The era of covid pandemic has changed the living environment to become uncertain, uncontrolled, high complexity, and full of ambiguity. In addition, such environmental change has affected the governance in any field resulting in a decline in both private and public organizational performance. This condition requires an immediate response from the actors to maintain the performance of the organization through the speed in responding to changes in the environment. Therefore, it is interesting to investigate the phenomenon of the dynamics of capability and its effect on tourism management in Bangka Belitung.
This study used a qualitative approach, aiming to explain the phenomenon of tourism management through the dynamics of capability. Moreover, this research was conducted in 2 months from November to December 2020. There were 10 research resource persons from the government, private and community elements representing the institution.
The results of this study provided in-depth information on ways of work improvement, building agility at work, and establishing a new culture. Furthermore, this study resulted in a conceptual contribution to the dynamics of talent management-based capabilities.
