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INBOUND MARKETING IN THE HOSPITALITY INDUSTRY: A SYSTEMATIC REVIEW IN THE LAST 12 YEARS
 
     
     INBOUND MARKETING IN THE HOSPITALITY INDUSTRY: A SYSTEMATIC REVIEW IN THE LAST 12 YEARS
     INBOUND MARKETING EN LA INDUSTRIA HOTELERA: UNA REVISIÓN SISTEMÁTICA DE LOS ÚLTIMOS 12 AÑOS


Autor(es):
Romero Montero, Andrés
Cely Álvarez , Adriana
Sellers Rubio, Ricardo


Periódico: Enlightening Tourism

Fonte: ENLIGHTENING TOURISM. A PATHMAKING JOURNAL; Vol. 13 No. 1 (2023): January-June; 86-125

Palavras-chave:


Resumo: This paper aims to analyze the evolution in the research of digital marketing tools and strategies used by inbound marketing in the main journals related to this term and related topics to the hospitality industry. The results obtained have led to detect a progressive increase in the number of publications analyzing inbound marketing tools in recent years (2010-2021), which point to the construction of a Marketing 5.0 paradigm. A high rotation of topics has also been detected, describing a dynamic and fluctuating research field. It is recommended that more research be carried out on inbound marketing (as a strategic model of structured marketing) to allow for an integrative vision of technologies, which until now have been analyzed without a defined backbone linked to the hotel business.