Resumo: Since the beginning of the twenty-first century, museum management bodies have been increasingly implementing new technologies (QR codes, Apps, augmented reality, virtual reality, and gamification, among others) to provide greater satisfaction to visitors. Indeed, the COVID-19 pandemic has accelerated this use, which had already been in the making since the beginning of this century. Today, technologies are a crucial resource for museum management. This article analyzes the use of new technologies in museums based on a literature review between 2000-2019, before COVID-19. The pre-pandemic period has been chosen since COVID-19 marks a turning point, the closing of a cycle, and the beginning of a new stage. For this analysis, 130 articles published in Journal Citation Reports (JCR) journals were collected. The research yielded three main findings: the first indicates that multimedia systems had been the most frequent technological tools within museums, mostly aimed at visitor satisfaction. The second finding indicates that academic articles with greater collaboration between authors are the most cited in the academic area, regardless of the journal's impact factor. Finally, the last finding determines that collaboration among researchers is still scarce, even more so among researchers from different disciplines. This paper accurately assesses the development of new technologies in the museum field in the pre-pandemic era.
