Fonte: Revista Turismo Estudos e Práticas - RTEP/UERN; No. 1 (2019): Caderno Suplementar; 1-7
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Resumo: Enterprises that introduce and develop process management systems need to analyze current trends in domestic and foreign enterprises. This article summarizes the research results of leading Western and Russian consulting organizations on the main trends in the application of process management methodologies: Lean Production, Six Sigma, Lean Production + Six Sigma, Rummler-Branch, Hammer, SCOR, BPTrends Associates, CMMI; and software-embedded methodologies. About half of Western companies systematically carry out activities to update and develop process management. 50% of respondents called value chain modeling an important task; 30% - measurement of the parameters of the main processes, training of managers and the use of process information by managers; and 40% - automation of key business processes. The most important tasks of Russian enterprises are also documentation (79%), standardization (40%), optimization (42%), and automation (46%) of business processes. The analysis carried out in the article allows us to talk about an increase in the interest of Russian and Western corporations in process management technologies, their more active application for the development of enterprises. Under these conditions, the analysis of the trends of process management, the goals of introducing the process approach and the regularity of the implementation of the main activities of the process development gain their relevance. The authors give their interpretation of the obtained results, as well as formulate conclusions.
