Fonte: Revista Turismo Estudos e Práticas - RTEP/UERN; Vol. 10 No. 1 (2021); 1-19
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Resumo: Nowadays, the study of the necessary management skills is a valuable and powerful tool for any business. In the tourist sector, these skills have a great impact on operations taking into account the intangible character of the sector, the treatment to clients and the processes to standardize the services’ requirements. The Tourism graduates are the principal actors for leading the actual tourist phenomenon in all companies. According to their performances, they need a guide that allows them to know all the theoretical elements about management skills and to implement these by the practice in all administrative levels. Thus, is it necessary to identify, classify and order the essential management skills for tourist managers. Therefore, this paper work has the main objective of designing a management skills pyramid for Tourism Graduates according to his administrative level. For carrying out the central goal, it was used theoretical methods such as: the analysis-synthesis and the inductive-deductive; and empirical methods like: the bibliographic revision, the Experts Citeria and the Estructural Analysis. As a result, it was obtained the conceptualization of a pyramid based on management skills in relation with the main features of Tourism Degree, the classification of these skills by administrative levels and the final design of a pyramid for true application.
