Fonte: Revista Turismo Estudos e Práticas - RTEP/UERN; No. 4 (2020): Geplat: Caderno Suplementar; 1-13
Palavras-chave:
Resumo: Work stress suffered by employees impacts their health, promotes the development of burnout syndrome, currently, Mexico presents 75% stress in its workforce. The following is a study that aims to measure the levels of job stress and burnout syndrome suffered by employees of accounting firms in Ciudad Juárez. The research has a quantitative, cross-sectional, descriptive and empirical approach. For data collection, a questionnaire with a Likert-type scale was applied electronically to persons of legal age who work in accounting firms, the sample was 187 participants. Descriptive and correlational statistical analyzes were performed. The results show that 118 of the participants suffer an intermediate level of stress, while 168 show an average tendency to suffer from burnout syndrome and only 4 are without risk. The levels of work stress increase in the employees of accounting firms for not understanding the mission and goals of the organization, limited access to the technological equipment with which they carry out their activities, the prestige of their team, the lack of private spaces to work, too much paperwork, a low level of confidence during the development of their activities and little technical help from the work team. In relation to burnout syndrome, employees may have a tendency to develop it due to the impersonal treatment of their clients, in addition there is an emotional fatigue derived from the effort required to work with people.
