Fonte: Journal of Tourism & Development; n. 30 (2018); 111-124
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Resumo: The present paper discuss a critical analysis on classification of hotels modes and accommodations types undertaken by online travel agencies (OTA's) like Tripadvisor and Booking.com. Statistical process to rank user's generated contents (UGC) shared on virtual networks as reviews and notes are compared to OTA's ranking process assigned to evaluate Hotels services. Three operational hotels classication methods are discussed from three comprehensive approaches: heuristics, functional and algorithmic classications. The sample findings indicate possible statistical distortions on the total amount of the reviews used to aggregate to rank hotels and accommodations as top lists in the OTA's commercial sites.
