Fonte: Journal of Tourism & Development; v. 2, n. 13,14 (2010); 883-894
Palavras-chave:
Resumo: The tourism distribution recognizes in the digital economy drivers an incentive to productivity and rendibility, leading to sustainable competitive advantages. The great power of the Internet and deregulation came to transform the business concepts, the process organization and over all the business chain management of travel agencies. This framing makes possible the geneses of a new archetype of travel agencies, that we will assign “Future Travel Agencies”. It is dominated by resilientes virtual organizations models and by interactive and innovators Travel Recommender Systems. The objective was to evaluate Tics level used in work processes and be acquainted with sites sophistication and interactivity degree of the available services in front-office, in order to classify them, as future travels agencies.
