Fonte: Journal of Tourism & Development; n. 35 (2021); 9-21
Palavras-chave:
Resumo: Organizations across industries are increasingly paying attention to the role of people with disabilities (PWDs) in the workplace. This exploratory study aims to identify the benefits of employing people with disabilities in the Hospitality Industry. The influence of HRM policies and practices that enhance the participation of people with disabilities at the workplace were studied. Hiring PWDs has several benefits for an organization. Increased prots and cost-effectiveness, improved business turnover and retention, substantial improvement in guest loyalty and satisfaction are a few benefits for an organization with PWDs. A cross-section of industries was studied. Further research can be conducted on the employees of five-star hotels for a more HR specific perceptive. This study suggests that benevolent HRM practices for PWDs may prove beneficial for the brand value and customer loyalty in the long run.Meanwhile, HR managers need to be more practical and creative while formulating disability-inclusive initiatives. The findings of the study may be used to make the hospitality industry aware of the best practices as far as disability-inclusive plans are made for PWDs
