Fonte: Cuadernos de Turismo; No. 36 (2015): Julio-Diciembre; 129-155
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Resumo: In this study it is proven that a good online reputation, understood as the first position in a geographical area following the Tripadvisor’s Popularity Index, allows hotels holding this first position to offer higher prices than the ones offered by their competitors. Specifically, an hotel holding the first position, apart from having more visibility and therefore more choices of being booked by the consumer, offers its rates an average of 22,26% higher than the rates offered by the competitive set for the same type of product.
