Fonte: Cuadernos de Turismo; No. 45 (2020): Enero - Junio; 311-332
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Resumo: There is an extended consensus related to the need to improve the qualification of workforce in tourism and hospitality industry. Likewise, the literature suggests the importance of HR practices to improve organizational results. This paper aims to show empiric evidence about the role of recruitment-selection and retention practices on the human capital development and organizational performance in hotel firms. The results show the important role of recruitment-selection practices, particularly.
